Refund Policy
IMOG – Refund Policy
At IMOG, every product is crafted, checked, and packed with care.
If something doesn’t feel right, here’s how refunds work.
⸻
Eligibility for Refund
• Refunds are issued only as IMOG Store Credits.
• Store credits can be used for any future purchase and never expire.
• A refund is issued only after a successful quality check of the returned product.
You must request a return/refund within 3 days of delivery.
⸻
When Refunds Are Approved
Refunds (as store credit) will be issued in the following cases:
• Wrong product delivered
• Wrong size delivered
• Damaged or defective product (unboxing video required)
• Valid return request with product in unused, unwashed, and original condition
⸻
When Refunds Cannot Be Issued
Refunds will not be provided if:
• Product is worn, washed, or used
• Tags/packaging are missing
• Print is damaged due to improper use
• The return request is made after 3 days
• The item was purchased during a special “Clearance Sale / Final Sale” (non-returnable items)
⸻
Processing Time
• Once your return reaches us, we take 24–48 hours for quality check.
• After approval, store credit will be added to your IMOG account or sent via email/WhatsApp within 24 hours.
⸻
Refund Mode
IMOG follows a No Cash Refunds Policy.
All refunds are provided as:
• IMOG Store Credits
These credits can be used during checkout like a coupon.
⸻
Return Shipping
• If the product is defective/wrong item delivered → Return is free.
• In all other valid cases → A small return shipping fee may apply.
⸻
COD Orders
• COD shipping fees are non-refundable.
• Refunds for COD returns will still be issued as store credit only.
⸻
Order Cancellation Refunds
• If you cancel before shipping, store credit will be issued.
• If the order is already shipped, cancellation is not possible (but return is allowed after delivery).
⸻
Lost or Undelivered Orders
If your order is lost or not delivered:
• After courier verification, a full refund as store credit will be given.
⸻
Contact Us
For refund or return queries:
📩 support@imogofficial.com
⸻
🖤 IMOG Promise
We treat refunds with the same clarity and transparency we expect in a good trade —
fair, fast, and hassle-free.